#Suntrust online banking update#
> * Select the financial institution you want to update and click Refresh. > * Hold down CTRL+Shift+F3 on your keyboard and click Contact Info at the top of the Online Center. > * Select the financial institution you want to update from the Financial Institution dropdown menu. To do so, please, follow the steps below.* Choose the Tools menu > Online Center. > I'd like you to try to Refresh Branding & Profile for SunTrust Bank and see if that will get Advanced Options to show. I also looked back at your first screenshot in your original post to see if it was always like that for you, but it did show one there so that is odd.
I'm afraid Quicken Support will tell me it's Suntrust and then Suntrust says it's Quicken.hopefully not. I don't have energy to do it today after my call to Suntrust and searching through all of these Quicken help posts to no avail. I guess I'll try to call Quicken support later since not seeing any resolutions on this Help community forum.
#Suntrust online banking password#
She also suggested that I could try to deactivate my account and try to reactivate later, however, I imagine that I then would encounter the same issue above when I've tried to reset the account (Change Suntrust Password pop-up.infinite loop). I already called Suntrust and after they transferred me 4 times, the person in the last department I spoke with said there is nothing they can do on their side and suggested I call Quicken. I have seen a couple other recent posts with similar issues, but none of them have resolutions. One thing I did notice is that I think the Direct Connect user id is different than the Suntrust user id that is used to access Suntrust's online banking on the Suntrust site. When I try to "reset" my Suntrust account to see if that helps, Quicken gives me the same popup Matthew posted above (Change Suntrust Password), and it gives me the infinite loop of Suntrust requiring a special character for their password, but Quicken won't accept special characters. I noticed that Quicken hadn't downloaded any Suntrust transactions since (with no error message in the One Step Update Summary). Have you gotten any resolution to this issue? I am having similar issues. You will then be taken back to the sign-in screen and should be able to sign in using the same online banking login information you use to sign in on their website. On the following screen, choose Express Web Connect and click Next.
To do so, please click on " Advanced Options" on the bottom-left of the sign-in screen to the right of the Cancel button ( see below).
I suggest you try connecting via Express Web Connect instead to see if it will allow you to connect that way instead. Direct Connect IDs and Passwords are provided by SunTrust after signing up on their end to connect Quicken using Direct Connect. I believe you may be trying to connect via Direct Connect, which requires a different ID and Password than what you use for your online banking login information. Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.Ĭould you please provide which version of Quicken you have currently running? Once that is done, check and see if you then see Advance options to be able to choose Express Web Connect. Click Update/Send, enter your Vault Password ( if prompted), and complete the update to get the latest branding and profile information for this financial institution.The branding and profile information will be listed under the current status as "needs updating." Select the financial institution you want to update and click Refresh.Hold down CTRL+Shift+F3 on your keyboard and click Contact Info at the top of the Online Center.Select the financial institution you want to update from the Financial Institution dropdown menu.To do so, please, follow the steps below. I'd like you to try to Refresh Branding & Profile for SunTrust Bank and see if that will get Advanced Options to show.
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